Terms and Conditions novibet Malaysia

1 Definitions and Terms

In this Terms and Conditions document, the following words carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the novibet website and all services provided through it.
• "User" or "Member" refers to any individual who registers and uses the novibet platform.
• "Funds" refers to funds deposited into a user's novibet account for the purpose of wagering.
• "Bonus" refers to free credits, bonus funds, or other promotional offers granted by novibet to users.
• "Wagering Requirement" or "Wagering Requirement" refers to the total wagering amount that must be reached before a bonus or winnings from a bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required by Novibet.

2 Account Eligibility

To register and use the novibet platform, you must meet all of the following eligibility requirements:

• Must be at least 18 years old on the date of registration.
• An individual with the legal capacity to enter into a binding contract.
• Not currently on an active self-exclusion list from any gambling platform.
• Not registering on behalf of another person — accounts must be registered under your own name.

3 Registration and KYC

All information provided during registration must be accurate, complete, and up to date. novibet reserves the right to verify this information at any time through the KYC process.

3.1 Accepted KYC Documents

• Valid Malaysian MyKad or passport (front and back).
• A recent utility bill or bank statement (no older than 3 months) as proof of address.
• Bank account or eWallet details used for deposits and withdrawals.

3.2 KYC Processing Time

The novibet team processes KYC documents within less than 24 hours on business days. An email notification is sent once verification is complete. Once KYC is verified, all future withdrawals are processed automatically without manual review.

4 Deposits and Payments

Novibet supports multiple deposit methods in Malaysian Ringgit (MYR), including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All deposits are processed automatically in under 60 seconds.

4.1 Deposit Limits

• Minimum deposit: MYR 20 for most methods.
• The maximum daily deposit limit varies depending on the payment method and account verification level.
• Novibet does not charge any processing fees for deposits.

4.2 Deposit Security

All deposit transactions are protected by 256-bit SSL encryption. Deposited funds are held in accounts segregated from company operations, ensuring your money is always available for withdrawal.

5 Fund Withdrawal

Users may withdraw funds from their novibet account at any time once KYC is verified and wagering requirements (if applicable) have been fulfilled.

5.1 Withdrawal Requirements

• The minimum withdrawal is MYR 30.
• The name on your bank account or eWallet must match the name on your novibet account.
• Withdrawals to an account in another person's name are not permitted.
• KYC must be verified before your first withdrawal.

5.2 Processing Time

Withdrawals via DuitNow and eWallet are typically completed within 1–5 minutes. Direct bank transfers may take 10–30 minutes. novibet charges no withdrawal fees — the full requested amount will be transferred.

6 Bonuses and Promotions

Novibet offers a range of bonuses and promotions for both new and existing users. Each bonus is subject to specific wagering requirements as stated in the relevant offer.

6.1 General Bonus Principles

• Bonuses cannot be withdrawn directly — they must be used for wagering first.
• Wagering requirements are typically between 20x and 40x the bonus value — details are stated on each offer.
• Novibet reserves the right to void bonuses if there is evidence of abuse or attempts to manipulate the system.
• Bonuses have a stated validity period — they will expire automatically after the end date.

7 Game Rules

All games available on the novibet platform use independently audited random number generators (RNG). Every game outcome is entirely random and cannot be manipulated by any party.

7.1 Game Fairness

Novibet partners with internationally certified game providers that comply with online gambling industry standards. RTP (Return to Player) statistics are available for all slot games.

7.2 Game Disputes

If there is any dispute regarding a game outcome, novibet will investigate based on server logs that accurately record all actions. The outcome of the investigation is final.

7.3 Technical Failure

In the event of a technical disruption during a game that prevents the outcome from being determined, the relevant bet will be voided and the funds returned to the user's account.

8 Account Suspension and Closure

Novibet reserves the right to suspend or close a user's account if a breach of the terms of use is detected. Action will be taken following an initial investigation.

8.1 Grounds for Account Suspension

• Duplicate account registration by the same individual.
• Providing false information during registration or KYC.
• Attempted fraud, money laundering, or any other fraudulent activity.
• Systematic abuse of the bonus system.
• Violation of the 18-year age limit.

8.2 Voluntary Account Closure

Users may request voluntary account closure at any time through customer support. Any remaining balance will be processed for withdrawal once KYC is verified and all wagering requirements have been met.

9 Responsible Gaming

Novibet is committed to the principles of responsible gaming. We believe gambling should be an enjoyable form of entertainment, not a source of financial stress or personal hardship.

9.1 Responsible Gaming Tools

The novibet platform provides a range of self-control tools, including daily or monthly deposit limits, session time limits, self-assessment, and temporary or permanent self-exclusion options. All tools are accessible through your account settings.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming ours.

10 Liability Limits

Novibet provides its platform on a best-effort basis to ensure availability and accuracy of information. However, novibet is not liable for:

• Losses resulting from service disruptions beyond novibet's control (internet outages, user device issues).
• Game outcomes resulting from information misunderstood by the user.
• Financial losses arising from wagering activity itself — users are responsible for their own betting decisions.
• Unauthorised account access resulting from the user's negligence in safeguarding their password.

11 Data Privacy

Novibet handles users' personal data in accordance with Privacy Policy available separately. Users agree to the use of their data as described in that policy upon registering an account.

In short, your data is used solely for account management, KYC verification, transaction processing, and legal compliance purposes. novibet does not sell or share your personal data with third parties without your consent.

12 Changes to Terms

Novibet reserves the right to update or modify these Terms and Conditions at any time. Significant changes will be communicated to registered users via platform notification or email at least 7 days before taking effect.

Continued use of the novibet platform after the effective date of any changes will be considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the effective date.