At Novibet, privacy is more than a legal obligation — it is part of our commitment to earning and keeping your trust. This document clearly explains how we handle your personal data from start to finish.
This is the foundation of how Novibet handles your information — an approach that is transparent, responsible, and centered on your best interests.
Novibet only collects data that is strictly necessary to operate your account, process transactions, and comply with legal requirements. No excess data is collected.
All data transmitted between your device and novibet server is protected by 256-bit SSL encryption — the same standard used by Malaysia's major financial institutions.
Novibet does not sell, rent, or distribute your personal data to any third party for marketing purposes. Your data belongs entirely to you.
You have the right to access, correct, or request deletion of your personal data at any time. All requests will be processed within 30 working days.
Personal data is retained only for as long as necessary for the stated purpose, or as required by law. After that, data is securely disposed of.
Only Novibet staff with a legitimate business need may access user data. All access is logged and continuously monitored by automated security systems.
This Privacy Policy explains how novibet collect, use, store and protect your personal information when you use our platform. By registering or continuing to use novibet Platform, you agree to the practices outlined in this policy. We encourage you to read this document carefully and contact our support team if you have any questions.
Novibet collects several categories of information from users in accordance with platform operational requirements and legal compliance obligations. The following are the main data categories we collect:
novibet does not collect biometric data, full payment card numbers, or your health information. Payment card data is processed directly by certified payment providers and is never stored on novibet servers.
Every piece of information we collect has a clear purpose. novibet does not use your data for unrelated purposes without your prior consent.
Novibet analyzes platform usage patterns in aggregate (not at an individual level) to understand user needs and improve the platform experience. This analysis does not reveal the identity of any individual user.
Novibet sends notifications about promotions and new offers only to users who have provided consent during registration or through account settings. You can stop receiving marketing communications at any time via the unsubscribe option in account settings.
Novibet do not sell your personal data to any third parties. However, there are limited situations where we need to share certain information with others:
Important: novibet will never share your full account information, passwords, or complete financial details with any third party without a clear legal requirement.
Protecting your data is the highest technical priority at novibet. We continuously invest in security infrastructure to ensure your information remains safe at all times.
All data sent between your browser and novibet Platform is encrypted using TLS 1.3 protocol with AES-256 encryption. Sensitive data stored in our database is also encrypted using strict industry standards.
A multi-level access control system ensures only authorised staff can access user data, and only to the extent required for their tasks. All access is automatically logged and regularly reviewed by our internal security team.
Novibet's automated monitoring system operates 24 hours a day, 7 days a week to detect any unauthorised access attempts or suspicious activity. Any detected threats are immediately addressed by our security team.
While novibet takes all reasonable steps to protect your data, account security also depends on you. Please use a strong and unique password for your novibet account and enable two-factor authentication (2FA) via account settings.
You have full rights over your personal data. Novibet respects and facilitates the exercise of the following rights:
You have the right to request a copy of all personal data Novibet holds about you. Requests will be processed within 14 working days and delivered in a readable format.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through customer support or directly in your account profile settings.
You may request deletion of your personal data upon closing your Novibet account. Deletion will be carried out subject to any applicable legal record-keeping obligations.
In certain circumstances, you have the right to request that Novibet restrict how we process your data while a dispute or investigation is ongoing.
You may object to the processing of your data for direct marketing purposes at any time via the notification settings in your account.
Novibet Platform uses cookies to enhance user experience and ensure the platform functions correctly. Here are the types of cookies we use:
| Cookie Types | Purpose | Period | Optional |
|---|---|---|---|
| Essential Cookies | Login session, security, core platform functions | Session / 30 days | No |
| Performance Cookies | Platform usage analytics (aggregated, non-identifiable) | 12 months | Yes |
| Functional Cookies | Save language preference, theme and personal settings | 6 months | Yes |
| Marketing Cookies | Display of relevant offers based on usage history | 30 days | Yes |
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect platform functionality.
Novibet retains your personal data only for as long as required based on the purpose of processing or legal obligations:
After the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.
In the context of global platform operations, some data may be processed or stored on servers located outside Malaysia. When this occurs, Novibet ensures that:
Novibet Platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that a child's data has been collected inadvertently, we will take immediate action to delete that data and close the account in question. If you believe a child has registered an account on our platform, please contact our customer support immediately.
Parents and guardians are advised to monitor their children's online activity and ensure that gambling platforms remain inaccessible to minors.
Novibet reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features.
Any significant changes will be notified to registered users via in-platform notifications or email at least 14 days before changes take effect. The update date at the top of this document will be changed to reflect the latest version.
The current version of this Privacy Policy is effective from 1 January 2026. Your continued use of the Novibet platform after the effective date of any changes constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to submit a request regarding your personal data, or want to report a concern about how your data is handled, please contact our team:
We take every privacy inquiry seriously and are committed to providing a clear, helpful and timely response to every user.
Your data is protected, your privacy is respected. Join over 100,000 Malaysian players who trust Novibet for a safe and responsible gaming experience.
For users aged 18 and above only.